Before ordering direct, please check our dealer list to make sure there is not a Silver Audio dealer in your location. Silver Audio accepts VISA, MASTERCARD, DISCOVER, AND AMERICAN EXPRESS. We thoroughly investigate ALL credit card orders and report all incidents of attempted fraud. Payment may also be made by check or money order. Personal checks must clear before your order can be processed.
To order, simply call in Monday through Saturday between 9:00am and 6:00pm PST. You may also order by fax or use our convenient online secure order form (see link below).
To fax an order, please visit our fax order page to print out a convenient fax order form. All faxes are received on a dedicated, secure machine and receive confirmation within two business days. It is always best to follow up a fax with a phone call or email to ensure your fax was received legibly.
24 hour FAX Line is 619-312-0528
SHIPPING AND HANDLING
Shipping and handling for packages under 2 pounds delivered via Fed Ex two or three day air is typically about $7.00 per box within the continental U.S. When possible, overnight deliveries are available for between $15.00 and $20.00. All orders are shipped Federal Express only, we cannot not ship via Postal or UPS. Silver Audio will not ship COD. (Many of our customers have their orders shipped to their work address for convenience).
All orders shipped OUTSIDE the continental United States are shipped via Federal Express International only. With Silver Audio’s bulk rate, international shipping charges typically range from $25.00 to $35.00 depending on the weight and size of the package.
Customs and Import tax:
In most countries, Federal Express clears shipments through customs themselves. The normal procedure is for Fed Ex to contact the customer prior to delivering the package. Fed Ex usually pre-pays duty tax and merely gets reimbursed from the customer when they deliver the package. Fed Ex does not charge any additional fee for this service.
NOTE: Declaring a false value to cheat customs tax can cause a lot of trouble for everyone. Please do not ask Silver Audio to illegally declare false values on our international shipments, we CANNOT do it! We regret the import taxes assigned by some counties, but unfortunately, they are a fact of life in every country.
RETURNS: Returns are subject to a 5% restocking fee which can be applied as a credit to future purchases. Custom orders such as for example phono-leads other than 1.2m, joined Y cords, dissimilar length speaker cable pairs, are subject to a 20% restocking fee. All refunds processed are minus ACTUAL shipping charges incurred by Silver Audio.
AUTHORIZED DEALERS: Silver Audio only accepts a small number of dealers as parallel effort to our own. Dealer price is the same as ordering directly from Silver Audio, and often slightly less due to savings in direct shipping cost. A reputable high-end audio dealer earns their living by maintaining a pleasant showroom/listening room(s) to visit at your convenience, stocks inventory, offers product education, technical advice, and a home audition program. Please support your local dealer, they are in business for you!
Thank you for choosing Silver Audio!